Basant Rewri Bhandar

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Return and Exchange Policy

At Basant Rewri Bhandar, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not happy with your order, we offer a straightforward return and exchange policy to address your concerns.

1. Eligibility for Returns and Exchanges

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 24 hours of receiving your order.
  • Incorrect Products: If you receive a product that is different from what you ordered, please notify us within 24 hours of receiving the incorrect item.

2. Conditions for Returns

  • Unopened Products: Products must be in their original, unopened packaging to be eligible for a return.
  • Unused Products: Products must be unused and in the same condition as received.
  • Proof of Purchase: A valid proof of purchase is required for all returns and exchanges.

3. Return Process

  • Contact Us: To initiate a return, please contact our customer service team at contact@basantrewribhandar.com within 24 hours of receiving your order. Provide your order number, a description of the issue, and any supporting photos if applicable.
  • Return Authorization: Once your return request is approved, you will receive a return authorization email with instructions on how to send the product back to us.
  • Shipping the Return: Pack the product securely in its original packaging and include a copy of the return authorization email. Ship the product to the address provided in the return authorization email.

4. Exchange Process

  • Contact Us: To initiate an exchange, please contact our customer service team at contact@basantrewribhandar.com within 24 hours of receiving your order. Provide your order number, a description of the issue, and any supporting photos if applicable.
  • Exchange Authorization: Once your exchange request is approved, you will receive an exchange authorization email with instructions on how to send the product back to us.
  • Shipping the Exchange: Pack the product securely in its original packaging and include a copy of the exchange authorization email. Ship the product to the address provided in the exchange authorization email.
  • Receiving Your Exchange: Once we receive and inspect the returned product, we will process the exchange and send the replacement product to you. You will receive a confirmation email with tracking information once the exchange has been shipped.

5. Refunds

  • Refund Processing: Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (if applicable).
  • Non-Refundable Items: Some items are non-refundable. These include perishable goods such as food items that have been opened or used.

6. Shipping Costs

  • Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchange Shipping Costs: If the exchange is due to our error (e.g., you received an incorrect or defective item), we will cover the shipping costs for sending the replacement product.

7. Contact Information

If you have any questions or need further assistance with your return or exchange, please contact us at:

We are committed to providing you with the best customer service and ensuring your complete satisfaction with our products.

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